ADMISSION & ENTRANCE

Dress code

To help maintain the atmosphere of LA TASQUERIA, a smart casual dress code applies on Fridays, Saturdays, Bank Holiday Sundays and during special events.

We kindly ask guests to wear smart footwear. Sliders, slippers and excessively casual footwear are not permitted. Smart jeans are welcome.

For the comfort and enjoyment of all our guests, offensive, inappropriate or excessively extravagant fancy dress is not permitted.

From Sunday to Thursday, our dress code is more relaxed. However, we kindly encourage all guests to dress appropriately and make a reasonable effort to maintain the welcoming and stylish atmosphere of the restaurant.

Management reserves the right to refuse entry to anyone whose attire is considered inappropriate or unsuitable for the venue.

Entrance

LA TASQUERIA operates a Challenge 25 policy. If you are fortunate enough to look under the age of 25, you may be asked to provide valid photographic identification before being served alcohol or purchasing age-restricted products.

Accepted forms of identification include:

A valid passport
A valid UK or EU photocard driving licence
A PASS-accredited proof of age card displaying the PASS hologram

For the safety and security of our guests and employees, we may carry out reasonable security checks where appropriate and permitted by law.

LA TASQUERIA operates a zero-tolerance policy towards illegal drugs. Any person found using, possessing or supplying illegal substances will be asked to leave the premises immediately. Where appropriate, incidents may be reported to the police.

We work closely with the Metropolitan Police, Croydon Council and other relevant authorities to help promote a safe environment, prevent crime and disorder, and comply with all applicable licensing, health and safety and legal requirements.

Comprehensive CCTV operates throughout the premises for the safety and security of our customers, employees and property. CCTV footage may be shared with law enforcement agencies or other authorised bodies where required by law or in connection with the investigation of an incident.

Groups

We welcome all guests and aim to provide a safe, comfortable and enjoyable environment for everyone.

As a licensed premises, LA TASQUERIA reserves the right to refuse admission or service where permitted by law. This may include, but is not limited to, situations involving intoxication, aggressive or abusive behaviour, inappropriate conduct, failure to comply with our house policies, or where admission may compromise the safety, comfort or enjoyment of our guests and employees.

Any decision to refuse admission or service will be made at the discretion of management and in accordance with applicable licensing and equality legislation.

Refusal of service

LA TASQUERIA is committed to promoting responsible drinking and complying with all applicable UK licensing laws.

We reserve the right to refuse the sale or service of alcohol to any person who is, or appears to be, intoxicated, or whose behaviour is disruptive, abusive, aggressive or violent.

Any guest whose conduct compromises the safety, comfort or enjoyment of others may be refused service and asked to leave the premises.

Our team will also refuse to serve alcohol to anyone attempting to purchase drinks on behalf of a person who has been refused service due to intoxication.

Complimentary drinking water is available upon request for all guests throughout their visit.

BOOKING TERMS & CONDITIONS

Please note: All reservations are subject to our Admission Policy. While we make every effort to accommodate confirmed bookings, LA TASQUERIA reserves the right to refuse admission or cancel a reservation upon arrival where necessary, including where guests fail to comply with our house policies, licensing obligations or legal requirements.

This may include, but is not limited to, cases involving intoxication, aggressive or abusive behaviour, inappropriate attire where a dress code applies, or failure to provide valid proof of age when requested under our Challenge 25 policy.

General bookings Terms

Accepted Payment Methods

We accept all major Visa, Mastercard and American Express credit and debit cards, together with Apple Pay, Google Pay and other supported contactless payment methods.

Cash payments are also accepted.

Reservation Times

When making a reservation, your confirmation will include your allocated dining time.

If you wish to extend your visit, please speak to a member of our team as soon as possible. We will always do our best to accommodate your request, subject to availability and subsequent bookings.

Seasonal Menu Availability

Our menus feature fresh, seasonal ingredients, and as a result, certain dishes may only be available at specific times of the year.

For the most up-to-date menus, please visit our Menus page. If you are visiting specifically for a particular dish, we recommend contacting us in advance to confirm its availability.

Allergies & Dietary Requirements

Information about the 14 regulated allergens is available on our website and can also be provided by a member of our team upon request.

If you have a food allergy, intolerance or any dietary requirement, please inform your server before placing your order. While we take every reasonable precaution, all food is prepared in kitchens where allergens are present, and we cannot guarantee that any dish is completely free from traces of allergens.

If you have any questions about ingredients or preparation methods, our team will be happy to assist you.

General bookings Terms

Accepted Payment Methods

We accept all major Visa, Mastercard and American Express credit and debit cards, together with Apple Pay, Google Pay and other supported contactless payment methods.

Cash payments are also accepted.

Reservation Times

When making a reservation, your confirmation will include your allocated dining time.

If you wish to extend your visit, please speak to a member of our team as soon as possible. We will always do our best to accommodate your request, subject to availability and subsequent bookings.

Seasonal Menu Availability

Our menus feature fresh, seasonal ingredients, and as a result, certain dishes may only be available at specific times of the year.

For the most up-to-date menus, please visit our Menus page. If you are visiting specifically for a particular dish, we recommend contacting us in advance to confirm its availability.

Allergies & Dietary Requirements

Information about the 14 regulated allergens is available on our website and can also be provided by a member of our team upon request.

If you have any questions about ingredients or preparation methods, our team will be happy to assist you.

What if we are running late?

We understand that unexpected delays can happen. If you are running slightly late, there is usually no need to contact us, as we will hold your table for up to 10 minutes after your scheduled reservation time.

Please note that any delay may reduce your allocated dining time to help us accommodate subsequent reservations.

Unfortunately, if you arrive more than 10 minutes after your booking time, we cannot guarantee that your table will remain available and may need to release it to other guests.

Do you have any age restricions?

Children are warmly welcomed at LA TASQUERIA when accompanied and appropriately supervised by a parent or responsible adult.

Guests under the age of 18 must be accompanied by a parent or responsible adult at all times while on the premises. We reserve the right to refuse entry or service where this condition is not met or where required by our premises licence.

Guests under the age of 18 may only be present in licensed areas where permitted by our premises licence and must remain under the supervision of a responsible adult throughout their visit.

Challenge 25

LA TASQUERIA operates a strict Challenge 25 policy.

If you are fortunate enough to look under the age of 25, you may be asked to provide valid photographic identification before purchasing or consuming alcohol.

Accepted forms of identification are:

A valid passport
A valid UK or EU photocard driving licence
A PASS-accredited proof of age card displaying the official PASS hologram

For your security, we can only accept original identification documents. Photocopies, photographs, screenshots or digital copies will not be accepted.

Outdoor Terraces (where applicable)

Our outdoor terrace provides a relaxed open-air dining experience; however, it is not fully covered and is therefore subject to weather conditions.

In the event of adverse weather, we will always do our best to move your reservation to an indoor table, subject to availability. While we can usually accommodate this request, we cannot guarantee indoor seating if the restaurant is fully booked.

Please note that outdoor terrace reservations may consist of a combination of seated and standing areas. Depending on the size of your party and the terrace layout, we may not be able to provide seating for every guest at the same time.

If you have any accessibility requirements or require fully seated accommodation, please let us know when making your reservation and we will do our best to assist.

Cancellation & Changes Policy

Our cancellation policies vary depending on the type of reservation, the size of your party and any special events or promotions.

Please see the relevant cancellation policy below for the booking you have made. If you have any questions or require further assistance, please contact our team and we will be happy to help.

How do I make change to my booking?

For most reservations, you can amend your booking yourself using the link provided in your confirmation email, up to 48 hours before your scheduled reservation.

You can usually:

Change the number of guests.
Amend the date or time of your reservation.

Any changes made online are subject to availability and will be confirmed automatically if suitable tables are available.

If you are unable to amend your booking online or require further assistance, please contact LA TASQUERIA directly. Our team will be happy to help wherever possible.

How do I cancelled?

If you need to cancel your reservation, please notify us at least 24 hours before your scheduled booking time by calling the restaurant or replying to your booking confirmation email.

Cancellations made with at least 24 hours’ notice will be processed without charge, and any applicable pre-authorisation or deposit will be released or refunded in accordance with your booking terms.

Cancellations made within 24 hours of your reservation, or failure to attend your booking without prior notice, may result in a cancellation fee. Where applicable, the fee will be equal to the pre-authorised amount or deposit taken at the time of booking, as outlined in your booking confirmation.

Deposits

If you need to cancel your reservation, please notify us at least 24 hours before your scheduled booking time by calling the restaurant or replying to your booking confirmation email.

Cancellations received with at least 24 hours’ notice will not incur a cancellation charge. Any applicable pre-authorisation will be released, or any deposit paid will be refunded in accordance with the booking terms provided at the time of reservation.

Cancellations made within 24 hours of your reservation, failure to attend without prior notice (a no-show), or a significant reduction in the number of guests without sufficient notice may result in a cancellation fee. Where applicable, this fee will be equal to the pre-authorised amount or deposit taken when the reservation was made, as set out in your booking confirmation.

If you have any questions about your reservation or cancellation policy, please contact our team, who will be happy to assist.